Privacy policy

Last updated: October 10, 2025

Aneshaz (“we,” “our,” or “us”) operates this website and store, including all related content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services.

By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

Contact Information – name, billing/shipping address, email address, phone number.
Account Information – username, password, and account preferences.
Payment Information – card details, payment confirmations, and transaction data (processed securely by third-party payment providers).
Transaction Data – products purchased, order history, returns, and wishlists.
Device & Usage Data – IP address, browser, device type, pages viewed, cookies, and analytics.
Communications – details provided when you contact customer support, WhatsApp, email, or social media.

2. How We Collect Information

We collect personal information in the following ways:

Directly from you when you create an account, place an order, or contact us.
Automatically when you browse our website (via cookies, analytics, and tracking tools).
From service providers such as payment gateways, couriers, or analytics partners.
From third parties including marketing platforms and social networks (if you engage with us there).

3. How We Use Your Information

We use personal information for purposes including:

Order Processing – to fulfill and ship your purchases, process payments, and manage returns or exchanges.
Customer Support – to respond to your questions, requests, and complaints.
Personalization – to tailor your shopping experience, remember your preferences, and recommend products.
Marketing & Advertising – to send you offers via email, SMS, or ads (with your consent where required).
Security & Fraud Prevention – to detect unauthorized activity and protect both you and our Services.
Legal Compliance – to comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

We do not sell your personal data. We may share your information in the following cases:

With Service Providers – such as Shopify (our store host), payment processors (e.g., PayFast, Visa, Mastercard, JazzCash, Easypaisa), and courier companies for delivery.
With Marketing Partners – such as Facebook and Google for advertising and analytics.
With Legal Authorities – if required by law, to respond to lawful requests or protect our rights.
In Business Transactions – such as mergers, acquisitions, or restructuring.

5. Cookies and Tracking

We use cookies and similar technologies to:

Keep items in your cart,
Improve site functionality,
Analyze browsing behavior,
Deliver targeted ads.

You can manage cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We keep your personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

8. Your Rights

Depending on where you live, you may have the following rights:

Access & Portability – request a copy of your data.
Correction – update or correct your details.
Deletion – request that we delete your data (subject to legal limits).
Opt-Out – unsubscribe from marketing communications at any time.

You may exercise these rights by contacting us at the details below.

9. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from minors.

11. International Transfers

Your personal information may be transferred to and processed in countries other than where you live, including countries that may have different data protection laws.